« Back

FAQ

Q: Do I need to send a deposit and when is my payment due?

A: DEPOSIT $25- NON-REFUNDABLE, NON-TRANSFERABLE PER CLASS & PER EACH SHOW upon receipt
of your CONTRACT-BILL CONFIRMATION. FAILURE TO SUBMIT DEPOSIT and/or FINAL PAYMENT DOES
NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR RESERVATION.

Q: When is my full payment due?

A: Full payment is due 4 weeks prior to EACH performance. Please refer to your invoice for the actual

payment date. Payment is NOT ACCEPTING AT THE DOOR.

Q: What happens if I cannot pay by the due date?

A: Approximately 4 weeks prior to the DUE DATE of your show, a bill will be FAXED, EMAILED and/

or MAILED directly to your school. If your payment will be late, YOU MUST contact our office at 718-

266-0202 to arrange for an extension or for any changes to your reservation. . FAILURE TO SUBMIT

YOUR FINAL PAYMENT DOES NOT ABSOLVE FINANCIAL RESPONSIBILITIES ASSOCIATED WITH YOUR

RESERVATION.

Q: Can I pay for my trip on the day of the show?

A: NO. Payment is NOT ACCEPTING AT THE DOOR. You can pay by phone by credit cards (merchant fee applies) or to mail check to the address below. Full payment must be mailed 4 weeks prior to each  show. Check must be made payable to: Arts On Stage NY, P.O. Box 245475, Brooklyn, NY 11224

Q: Can we bring our lunch?

A: No, Lunch facilities are NOT AVAILABLE AT THE THEATERS.

Q: What is your cancellation policy?

A: Cancellations will only be accepted within 10 days of making a reservation or by cancellation

of trips by the Chancellor or Superintendent of schools. In the event of school closings due to the

weather or field trips cancelled by the schools chancellor your trip will be rescheduled or invited to

switch to another performance (subject to availability).

Q: Do chaperones pay for their tickets?

A: Chaperones attending the performance pay the same price as the students.

Q. Do Para’s pay for their tickets?

A. We give 1 Free Ticket with Every 20 Tickets paid.

Q: As a homeschool parent am I considered a teacher?

A: No, unless you bring a group of 20 or more. Groups of 20 or more pay $9.00 per seat with one

FREE seat for every 20 paid seats. For groups of 19 or fewer, or for individuals, seats are $14.00 for all

performances.

Q: Are we going to receive Free Tickets?

A: Yes, earn 1 free ticket with every 20 tickets paid, your 21 st ticket is free.

Q: Will I receive actual tickets?

A: NO. Upon receipt of your final payment, a confirmation will be emailed to your email addresses. If

you did not provide us with an email address, we will fax a confirmation card directly to your school.

Q: What if a student is absent? Can I get a refund or credit towards the next show?

A: We regret that we cannot issue refunds, credits or exchanges for seats that go unused due to student

absence or illness. All SALES ARE FINAL. NO REFUND, CREDIT, EXCHANGE. ALL PAYMENTS ARE NON-

REFUNDABLE AND NON-TRANSFERABLE.

Q: Do you accept credit cards?

A: YES. We accept the major credit cards such as VISA, MASTER CARD and DISCOVERY (merchant fee applies).

Q: What other method of payments do you accept?

A: We accept School Checks, Purchase Orders, School Credit Cards, Teacher Checks, Teachers Credit Cards, and Money Orders. No

parental checks. Please make checks payable to: ARTS ON STAGE NY and mail out to P.O. Box 245475,

Brooklyn, NY 11224.

Q: Do you accept Purchase Orders?

A: YES. We are an approved sole vendor for the NYC Department of Education. We are BOCES approved. If it is necessary to attach a sole vendor letter, contact our office at 718-266-0202 and we will fax one to your school.

Q: When is my Purchase Order due?

A: PURCHASE ORDER paper work is due two weeks after you place your reservation. Purchase Order copy must be faxed

to our office at 866-693-3316 –one month (1) prior to the show. If we do not receive paper work prior to the show, your groups will not be seated.

Q: How long is the performance?

A: All of our performances are approximately 55 minute long.

Q: Are we going to get good seats?

A: SEATING is on a first come, first served basis according to age and need. There is no reserved seating.

Q. What is the arrival procedure and check-in procedure at the theater?

A. We recommend arriving at the theatre 30 minutes before curtain time. If you arrive early, we can’t be responsible for providing your class with a warm dry place to wait.

CHECK IN PROCEDURE AT THE THEATER-there will be a check-in list at the theater. Theater doors will

be opened approximately 30 minutes prior to the 10 am performance. Schools attending the 11:45 am performance will be required to remain on their bus until the public safety officers instruct you when it is time to enter the theater. We advise you do not arrive before 11:15am.

Q: What is the departure procedure?

A: Have your driver’s cell phone number to help locate him after 55 min of drop off time.

Q: What if I gain or lose students after I place my original reservation?

A. You have up to 4 weeks prior to the performance to adjust your quantities. Reservation increases

will be subject to availability of seats. You must contact our office at 718-266-0202 to secure your

additional seats in advance, as well as paid in full (if seats are still available). If you original order

numbers vary by more than ten (10) WE MUST be notified at least one month in advance or your

school will be charged for the full amount ordered.

Q: Can you accommodate my handicapped students?

A: YES for ONLY Queens College and Lehman College. these 2 theaters are handicapped accessible. Queensborough PAC theater is NOT.  Please let us know about any special needs at the time you place your order.

Q: What is the policy for inclement weather?

A: In the event of inclement weather, we will contact you on your cell or home phone the morning of

the show to inform you of the cancellation. In the event of school closings due to the weather or field

trips cancelled by the schools chancellor your theater field trip will be rescheduled or invited to switch

to another performance (subject to availability). If a show is cancelled, we will make every effort to

reschedule the show. Please give us time to work out the details and we will contact you as soon as

possible. Please nderstand that we are a non-profit organization and must have your presence if the

show is to go on.

Arts On Stage NY’s goal is to make our guests feel welcome, comfortable and cared for.

We want you to enjoy each and every field trip performance with us!

Thank you for supporting Arts On Stage NY and we look forward to greeting you at the theater.

commodo Donec sem, accumsan et, vulputate, suscipit libero libero neque. fringilla